FAQ

What is Ummah Shops?

Ummah Shops is a website that showcases products and services by Muslim owned businesses in the US. It is a sister-site to WorkHalal.com and MuslimHomeEducators.com. Like its sister-sites, Ummah Shops is designed to be a one-stop shop (without the financial transactions) for customers wanting to find goods and services offered by Muslims, inshaAllah. We are striving to promote products and services by Muslim owned businesses earning a halal rizq.

 

How do customers purchase a product they like?

Ummah Shops does not allow or partake in financial transactions. If you are interested in a product or service, please contact the vendor using the enquiry form under each product/service listing.

 

Do customers need to create an account?

No, unless they would like to use the wish list feature by saving items to their wish list.

 

How do customers create an account and log in?

Customers can log in at https://www.ummahshops.com/my-account/.

 

Sellers

Why should I join as a seller?

Ummah Shops is a free service to the Ummah for vendors and customers. Here are some features we offer:

  • Product/service listing
  • Enquiry form for each product (or service package) listing
  • Product/service rating
  • Vendor page
  • Vendor rating
  • Wish list for visitors
  • Coupons
  • Giveaways
  • Vendor spotlight
  • Bookings (coming soon, inshaAllah)

 

How do I log in as a seller?

  1. Go to https://ummahshops.com/dashboard
  2. Type your username or email address in the first text box.
  3. Type your password in the second text box.
  4. Click on the ‘Log in’ button.

 

What is my username?

You specify your username at the time of registration. Please note, the username you choose will be part of your store’s link on Ummah Shops, for example, https://ummahshops.com/store/username. Usernames cannot be changed, but your store’s link can be changed (see how in an answer below).

Also, once your account is approved, you will receive an email from  Ummah Shops which will have your username in it. Please check your email. If you didn’t receive an email from us, it may mean that your account is not yet approved.

 

What email should I use to log in?

The email you provided us in the seller registration form is the email you should use to log in.

 

How do I change my password?

  1. Log in: Once you log in, you will be in the ‘Dashboard’ of your account.
  2. Profile: Click on “Profile” picture from the top right. You will be taken to the ‘Personal’ tab. Scroll down to password text box and change your password.
  3. Update Profile: Click on the “SAVE” button on the bottom right of the page, you may have to scroll down. Make sure your email is verified(using ‘Get the Code’) before you can change your profile information.

 

How do I add product or service?

  1. Log in: Once you log in, you will be in the ‘Dashboard’ of your account.
  2. Products / Services – Add New: Mouseover “Products” from the left side bar menu. Then click on the “Add New” link that will pop up. For services, each service or service package is considered a product in our system.
    • * Required
    • * Add Title: Click on the “Product Title” text box. Add the title of your item here.
    • * Add Price: Click on the “Price($)” text box and type the price.
    • * Add Main Image: Click on the big image icon on the right side of the screen. Then, either choose an image already in the “Media Library” tab or upload one from the “Upload Files” tab. Please only upload jpeg ( .jpg ) images. Lastly, click on “Insert” button on the bottom right of the screen.
    • Add Additional Images: Click on the small image icon on the right side of the screen (underneath the main/bigger image section). Then, either choose  image(s) already in the “Media Library” tab or upload them from the “Upload Files” tab. Please only upload jpeg ( .jpg ) images. Lastly, click on “Add to Gallery” button on the bottom right of the screen.
    • Add Short Description: Click on the “Short Description” text area and type or paste in a brief item description. The short description will be displayed after the price in the listing details page.
    • * Add Description: Click on the “Description” text area and type or paste in a detailed item description. This detail description will be displayed after the images section in the listing details page.
    • * Categories: On the right side, go to the “Categories” section, and checkmark the relevant categories. There are three main categories to select, ‘Retail’, ‘Business’, and ‘Location‘. Click on the blue arrow to expand the categories to select the relevant choice under each main category.
    • * Tags: Below the “Categories” section is the “Tags” section. Tags are like keywords. Type a tag in the text box provided, then another tag separated by a comma and space. You may have up to 7 tags as mentioned in the vendor agreement.
    • Additional Tabbed Information: Below the “Description” section is a tabbed section where you can further optional information regarding your listing. The tabs you may be interested in  are ‘Inventory’, ‘Linked’, and ‘Product Policies’.
  3. Submit Listing: Once all sections of your listing are complete, click on “Submit” button on the bottom right side of the page.

 

Where do I add information about my business?

  1. Log in: Once you log in, you will be in the ‘Dashboard’ of your account.
  2. Profile: Click on the green “Profile” icon on the top right of the screen. Provide the information you would like in this section under the tabs:
        • Personal – Where you add your logo, name, email, and description of your business.
        • Address – Where you add your business address
        • Social – Where you add your social media accounts.
  3. Update Profile: Click on the “SAVE” button on the bottom right side of the screen to save all your profile information. Make sure your email is verified(using ‘Get the Code’) before you can change your profile information.

Please note the information you provide will be freely available for everyone to view, therefore it is best to provide limited information for safety reason if you are using your personal address.

 

How do I change my store link?

  1. Log in: Once you log in, you will be in the ‘Dashboard’ of your account.
  2. Settings: Click on the ‘Settings‘ on the left menu options. Update the field ‘Shop Slug‘ to the store name you prefer. Then, click ‘Save‘ button on the bottom right.

 

How do I add a banner and description to my vendor page?

  1. Log in: Once you log in, you will be in the ‘Dashboard’ of your account.
  2. Settings: Click on the ‘Settings‘ on the left menu options. Fill out all fields under the ‘Store‘. This ‘Shop Description’ field is displayed on your vendor page. To add a banner, click on the ‘Branding‘ tab, then click on the image next to it to upload or assign a banner image. Then, click ‘Save‘ button on the bottom right.

 

What is the banner image size requirement?

The banner image should be 1200 in width and 390 in length. You may use sites like canva.com to freely and quickly make banners and other images with the correct size requirements.

 

My images are in .PNG or other format, do I have to convert them to .JPG?

JPEG (.jpg) image formats typically do not give errors. You may convert your .PNG images to .JPG by using online converters like https://png2jpg.com/.

 

How do I remove background from my image?

You may use https://online.photoscissors.com/ to easily remove a background from your image.